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What are Cookies?

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

Enabling Cookies

Internet Explorer 7.x

  1. Start Internet Explorer

  2. Under the Tools menu, click Internet Options

  3. Click the Privacy tab

  4. Click the Advanced button

  5. Put a check mark in the box for Override Automatic Cookie Handling, put another check mark in the Always accept session cookies box

  6. Click OK

  7. Click OK

  8. Restart Internet Explore

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Internet Explorer 6.x

  1. Select Internet Options from the Tools menu

  2. Click on the Privacy tab

  3. Click the Default button (or manually slide the bar down to Medium) under Settings. Click OK

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Mozilla/Firefox

  1. Click on the Tools-menu in Mozilla

  2. Click on the Options... item in the menu - a new window open

  3. Click on the Privacy selection in the left part of the window. (See image below)

  4. Expand the Cookies section

  5. Check the Enable cookies and Accept cookies normally checkboxes

  6. Save changes by clicking Ok.

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Opera 7.x

  1. Click on the Tools menu in Opera

  2. Click on the Preferences... item in the menu - a new window open

  3. Click on the Privacy selection near the bottom left of the window. (See image below)

  4. The Enable cookies checkbox must be checked, and Accept all cookies should be selected in the "Normal cookies" drop-down

  5. Save changes by clicking Ok

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Secure payments

PAYMENT TO INTERNATIONAL

All payments on the site are secure. You can order safely.

Several methods of delivery are available on our website: Mastercard, Visa, American Express, Maestro, Ready, Ideal, Mistercash and Paypal.

Your credit card will be charged in the day of validation order.

Secure payments
guaranteed
Free delivery

DELIVERY IN FRANCE, EUROPE AND INTERNATIONALLY

Standard shipping in France and abroad is free from 65 €/65£/65$ in your cart.

IMPORTANT: for shipments outside the European Union, the customer must pay the customs fees and local taxes to retrieve his package.

There are 2 types of standard and express delivery.

The prices of these delivery modes adjusts depending on your country of dispatch and the composition of your basket. You can simulate the price of your delivery using our module shipping charges on the cart page.

Free delivery
on all orders over €65
Easy return

Customer has to pay returns charges.

Upon receipt of the package, if the item does not suit you you can go to the site in the space MY ACCOUNT / MY RETURN and complete the return form. Then it will print it and attach it to your package. The package must be returned at your expense to our warehouse. Upon receipt of the package, if the product conforms to the sale then you will be refunded.

If the product is faulty, we invite you to contact the customer service (store.rg@fft.fr) in order to obtain a free return voucher.

To obtain an exchange, we invite you to return the item and place a new order. Once we receive your product we will proceed its refund.

You have a delay of 14 days to return your product to the receipt of the item to your shipping address.

Easy return
of your orders
Client service

CUSTOMER SERVICE IN FRENCH AND ENGLISH

Customer service is open Monday to Friday from 9:30 to 17:30 (excluding holidays).

You can contact customer service:

- By phone at 01 47 43 51 11 from France or +33 147 435 111 from abroad

- Via email boutique.rg@fft.fr from France and from abroad via store.rg@fft.fr

- Through our online form on the 'Contact Us'

Client service
+33 170 435 111 or by email