7 QUESTIONS YOU MIGHT ASK YOURSELF AFTER ORDERING
1. WAS MY ORDER TAKEN INTO ACCOUNT?
To find out if your order has been taken into account, two ways: you can look in the space MY ACCOUNT / MY ORDERS to see if your order appears in a few moments and see the detail. You should also receive a confirmation email.
2. IN HOW LONG SHALL I RECEIVE MY COMMAND?
We ship packages in 48 to 72 worked hours and then it takes time for your parcel to be delivered to your address depending on the choice of your standard or express delivery method and the geographical area of destination.
For more information, go to the Delivery Options page.
3. CAN I CHANGE AN ELEMENT OF MY ORDER?
Once the order is validated, you can not change your items. If you change your mind, you can always arrange a return once the order is received.
If you have entered an incomplete address, write to the customer service so that it can make the correction in the computer system before the order leaves the warehouse. However, we can not change the destination of your package once your package has left the warehouse.
4. HOW TO CANCEL MY ORDER?
You have one hour to cancel your order by contacting customer service and your credit card will not be charged. Beyond that, you will only be able to return the items for refund after your package has been received, within 15 days.
5. HOW TO FOLLOW MY PACKAGE?
Go to the MY ACCOUNT / MY ORDERS. The tracking number of your parcel will be informed as soon as the parcel is shipped from our warehouse and you can follow it to your home. You will also receive an email with this parcel number with a link to track your package directly on the carrier's website.
6. HOW CAN I CONTACT YOU?
From Monday to Friday from 9:30 to 17:30 the customer service is available by phone at +33 1 47 43 51 11. You can also contact our team by email via firstname.lastname@example.org at any time of the day or by filling the form in line in the 'Contact us' section. We are mobilized to answer you as soon as possible.
7. HOW DO I YOU RETURN MY PARCEL?
Upon receipt of the package, if the item does not suit you, you can go to the site in the space MY ACCOUNT / MY RETURNS and complete the return form. Then print it and attach it to your package. The package must be returned at your expense to our warehouse. Upon receipt of the package, if the product confroms to the sale then you will be refunded.