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LEGAL NOTICE AND PERSONAL DATA



Legal notice
The website: https://store.rolandgarros.com (the "Website") is published by the French Tennis Federation (the "FFT") an association governed pursuant to the law of 1 July 1901, recognized as having a public purpose by decree of 13 July 1923, having its registered office address at Stade Roland-Garros - 2, avenue Gordon-Bennett - 75016 Paris, France
  • Intra-community VAT number: FR 63 775 671 381
  • Business identification (SIRET) number: 775 671 381 000 33
  • Tel : 01 47 43 48 00
  • Fax : 01 47 43 04 94
Publishing Director of the Website is Mr. Jean-François Vilotte, in his capacity as Director-General of the FFT.
The Editorial Manager of the Website is Mr. Michael Royer, in his capacity as Senior Manager, Griffe Licensing Retail Department.
The website is hosted by Worldline, a French limited company governed by a Board of Directors with a capital of €89 856 782,36 (RCS Pontoise 378 901 946 - Siret number: 37890194600483 - Immeuble River West 80, quai Voltaire - 95870 BEZONS).
Questions about the website: store.rg@fft.fr
Secure payments

PAYMENT TO INTERNATIONAL

All payments on the site are secure. You can order safely.

Several methods of delivery are available on our website: Mastercard, Visa, American Express, Maestro, Ready, Ideal, Mistercash and Paypal.

Your credit card will be charged in the day of validation order.

Secure payments
guaranteed
Free delivery

DELIVERY IN FRANCE, EUROPE AND INTERNATIONALLY

Standard shipping in France and abroad is free from 80 €/80£/80$ in your cart.

IMPORTANT: for shipments outside the European Union, the customer must pay the customs fees and local taxes to retrieve his package.

There are 2 types of standard and express delivery.

The prices of these delivery modes adjusts depending on your country of dispatch and the composition of your basket. You can simulate the price of your delivery using our module shipping charges on the cart page.

What do you want to do ?
New mail
Free delivery
on all orders over €80
Easy return

Customer has to pay returns charges.

Upon receipt of the package, if the item does not suit you you can go to the site in the space MY ACCOUNT / MY RETURN and complete the return form. Then it will print it and attach it to your package. The package must be returned at your expense to our warehouse. Upon receipt of the package, if the product conforms to the sale then you will be refunded.

If the product is faulty, we invite you to contact the customer service (store.rg@fft.fr) in order to obtain a free return voucher.

To obtain an exchange, we invite you to return the item and place a new order. Once we receive your product we will proceed its refund.

You have a delay of 14 days to return your product to the receipt of the item to your shipping address.

Easy return
of your orders
Client service

CUSTOMER SERVICE IN FRENCH AND ENGLISH

Customer service is open Monday to Friday from 9:30 to 17:30 (excluding holidays).

You can contact customer service:

- By phone at 01 47 43 51 11 from France or +33 147 435 111 from abroad

- Via email boutique.rg@fft.fr from France and from abroad via store.rg@fft.fr

- Through our online form on the 'Contact Us'

Client service
+33 170 435 111 or by email