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LEGAL NOTICE AND PERSONAL DATA



Legal notice
The website: https://store.rolandgarros.com (the "Website") is published by the French Tennis Federation (the "FFT") an association governed pursuant to the law of 1 July 1901, recognized as having a public purpose by decree of 13 July 1923, having its registered office address at Stade Roland-Garros - 2, avenue Gordon-Bennett - 75016 Paris, France
  • Intra-community VAT number: FR 63 775 671 381
  • Business identification (SIRET) number: 775 671 381 000 33
  • Tel : 01 47 43 48 00
  • Fax : 01 47 43 04 94
Publishing Director of the Website is Mr. Bernard GIUDICELLI, in his capacity as Secretary-General of the FFT.
The Editorial Manager of the Website is Mr. Édouard BARDON, in his capacity as Deputy Director in charge of General Public and Ticketing.
The website is hosted by ATOS Worldline, a French limited company governed by a Board of Directors with a capital of €89 856 782,36 (RCS Pontoise 378 901 946 - Siret number: 37890194600483 - Immeuble River West 80, quai Voltaire - 95870 BEZONS).
Questions about the website: fft@fft.fr
Personal data
In accordance with Articles 39 and 40 of the Data Protection Act of 6 January 1978 amended in 2004, the site user has a right to access, modify, correct and, if necessary, delete personal data.
These rights can be exercised with the CORRESPONDANT INFORMATIQUE ET LIBERTÉS DE LA Fédération Française de Tennis, by email (cilfft@fft.fr) or by mail (French Tennis Federation - Data Protection Correspondent - Roland Garros Stadium - 2 Ave. Gordon Bennett 75016 Paris).
The user can also, for legitimate reasons, oppose the processing of personal data.
The user will find information on their rights and duties and the protection of personal data on the website of the National Commission for Computing and Liberties (www.cnil.fr). The https://store.rolandgarros.com website users are invited to send their remarks to the FFT about any problems regarding the site involving personal liberties at one or other of the addresses above mentioned.
Secure payments

PAYMENT TO INTERNATIONAL

All payments on the site are secure. You can order safely.

Several methods of delivery are available on our website: Mastercard, Visa, American Express, Maestro, Ready, Ideal, Mistercash and Paypal.

Your credit card will be charged in the day of validation order.

Secure payments
guaranteed
Free delivery

DELIVERY IN FRANCE, EUROPE AND INTERNATIONALLY

Standard shipping in France and abroad is free from 65 €/65£/65$ in your cart.

IMPORTANT: for shipments outside the European Union, the customer must pay the customs fees and local taxes to retrieve his package.

There are 2 types of standard and express delivery.

The prices of these delivery modes adjusts depending on your country of dispatch and the composition of your basket. You can simulate the price of your delivery using our module shipping charges on the cart page.

Free delivery
on all orders over €65
Easy return

Customer has to pay returns charges.

Upon receipt of the package, if the item does not suit you you can go to the site in the space MY ACCOUNT / MY RETURN and complete the return form. Then it will print it and attach it to your package. The package must be returned at your expense to our warehouse. Upon receipt of the package, if the product conforms to the sale then you will be refunded.

You can also request an exchange if the product size does not suit you.

You have a delay of 14 days to return your product to the receipt of the item to your shipping address.

Easy return
of your orders
Client service

CUSTOMER SERVICE IN FRENCH AND ENGLISH

Customer service is open Monday to Friday from 9:30 to 17:30 (excluding holidays).

You can contact customer service:

- By phone at 01 47 43 51 11 from France or +33 147 435 111 from abroad

- Via email boutique.rg@fft.fr from France and from abroad via store.rg@fft.fr

- Through our online form on the 'Contact Us'

Client service
+33 170 435 111 or by email