Store Homepage Confidentialité - EN

PERSONAL DATA AND COOKIES



Personal datas

›› The personal data of the Individual Purchaser gathered at the time of his/her order are processed by computer. These data may be used by the FFT for management purposes. They are not sent to the FFT’s commercial partners.

›› The banking data provided by the Individual Purchaser, in the case of payment for an order by credit card, are stored in the FFT’s systems provider authorized for that purpose, and will be subject to special security measures. In accordance with the recommendations of the French privacy watchdog, the “CNIL” (“Commission Nationale de l’Informatique et des Libertés”), these data are not used and kept except for the purposes of and the term of the transaction, and will be erased for good once payment is complete.

›› The email address provided by the Individual Purchaser when s/he ordered may be used for sending information emails pertinent to the processing of that order.

›› It may also be used for the FFT to send advertising, promotional and/or commercial email messages, subject to the Individual Purchaser approving by checking the appropriate box on his/her personal area within the Site.

›› The FFT reserves the right, except in the case of explicit notification to the contrary by the Individual Purchaser, to send the Individual Purchaser commercial offers for products and/or services similar to those ordered. 16.

›› Pursuant to the provisions of Articles 39 and 40 of the French data privacy law, the law on information processing and freedoms, dated 6 January 1978, as amended in 2004, the Individual Purchaser has the right to access and, as appropriate, have corrected or deleted personal details concerning her/him.

This right may be exercised by applying to CORRESPONDANT INFORMATIQUE ET LIBERTÉS DE LA FÉDÉRATION FRANÇAISE DE TENNIS (cilfft@fft.fr) ou by mail : 

Fédération Française de Tennis (FFT) 

Stade Roland-Garros

2 avenue Gordon-Bennett
75016 Paris
France
n° de SIRET : 775 671 381 000 33
Tel : 01 47 43 48 00
Fax : 01 47 43 04 94

 

Cookies Information

What is a cookie?

A cookie is a piece of information placed on your hard disk by the server of the website you are visiting.

It contains several data :

  • the name of the server which placed it ;
  • an identifier in the form of a unique number ;
  • (possibly) an expiry date

This information is sometimes stored on your computer in a simple text file which the server accesses in order to read and store the information.


What do cookies do?

A cookie has several different functions. It can enable the server that has placed it to recognize the user from one visit to the next by means of a unique identifier. Certain cookies can also be used to store the content of a shopping basket, others store the language parameters of a website and some enable targeted advertising.


Who can place cookies and who can access them?

An Internet website can only read and write cookies which belong to it. It should be remembered however that a page on the Internet can often contain information from different websites, particularly via advertising banners. Cookies therefore can be placed and read by sites other than the one you are directly visiting. For example, if you surf on a news website, it is possible that other sites – advertising for example – can obtain information on your surfing. To do this, the advertisers place a cookie on the new website that you are looking at.


How do these advertising cookies work?

Advertising cookies record information on how users surf and can work out their interests and surfing habits on that website. This then enables companies to personalize the advertising which the user will see based on what he or she has done on the website they have visited, and also based on other sites containing the same advertising.


What does the law say about cookies?

There is a ruling that states that Internet websites need to obtain your permission before placing cookies, telling you what they would be used for and how you can refuse. In practical terms, a message should appear when you log onto the site for the first time to tell you how to accept or refuse cookies.


General advice: How to manage blocking and installing cookies

1. To remove cookies that are already installed on your computer

  • Go to "Workstation",
  • Select "Windows" in "C:\",
  • Open "Temporary Internet Files",
  • Select all files ("CTRL A"),
  • Select "Delete".

2. To refuse or be warned about the installation of cookies

  • Browser: Internet Explorer 5 (Microsoft): Select "Tools", "Internet Options", "Security", "Personalise the level" ; in the drop-down menu, select "cookies" then "authorise cookies on your computer", then choose "request" to be sent a message or "deactivate" to refuse all cookies.
  • Browser: Internet Explorer 6, 7 or 8 (Microsoft): Select "Tools", "Internet Options", "Confidentiality", then the level which you wish to apply.
  • Browser: Firefox: Click on "Tools", "Options". Under "Privacy", untick "Accept cookies".
  • Browser: Google Chrome: Click on "Personalise and control Google Chrome", then select "Parameters". In "Confidentiality", click on "Content parameters" and tick "Block cookies and third party site data".
Secure payments

PAYMENT TO INTERNATIONAL

All payments on the site are secure. You can order safely.

Several methods of delivery are available on our website: Mastercard, Visa, American Express, Maestro, Ready, Ideal, Mistercash and Paypal.

Your credit card will be charged in the day of validation order.

Secure payments
guaranteed
Free delivery

DELIVERY IN FRANCE, EUROPE AND INTERNATIONALLY

Standard shipping in France and abroad is free from 65 €/65£/65$ in your cart.

IMPORTANT: for shipments outside the European Union, the customer must pay the customs fees and local taxes to retrieve his package.

There are 2 types of standard and express delivery.

The prices of these delivery modes adjusts depending on your country of dispatch and the composition of your basket. You can simulate the price of your delivery using our module shipping charges on the cart page.

Free delivery
on all orders over €65
Easy return

Customer has to pay returns charges.

Upon receipt of the package, if the item does not suit you you can go to the site in the space MY ACCOUNT / MY RETURN and complete the return form. Then it will print it and attach it to your package. The package must be returned at your expense to our warehouse. Upon receipt of the package, if the product conforms to the sale then you will be refunded.

You can also request an exchange if the product size does not suit you.

You have a delay of 14 days to return your product to the receipt of the item to your shipping address.

Easy return
of your orders
Client service

CUSTOMER SERVICE IN FRENCH AND ENGLISH

Customer service is open Monday to Friday from 9:30 to 17:30 (excluding holidays).

You can contact customer service:

- By phone at 01 47 43 51 11 from France or +33 147 435 111 from abroad

- Via email boutique.rg@fft.fr from France and from abroad via store.rg@fft.fr

- Through our online form on the 'Contact Us'

Client service
+33 170 435 111 or by email