PAYMENT TO INTERNATIONAL
All payments on the site are secure. You can order safely.
Several methods of delivery are available on our website: Mastercard, Visa, American Express, Maestro, Ready, Ideal, Mistercash and Paypal.
Your credit card will be charged in the day of validation order.
DELIVERY IN FRANCE, EUROPE AND INTERNATIONALLY
Standard shipping in France and abroad is free from 65 €/65£/65$ in your cart.
IMPORTANT: for shipments outside the European Union, the customer must pay the customs fees and local taxes to retrieve his package.
There are 2 types of standard and express delivery.
The prices of these delivery modes adjusts depending on your country of dispatch and the composition of your basket. You can simulate the price of your delivery using our module shipping charges on the cart page.
Customer has to pay returns charges.
Upon receipt of the package, if the item does not suit you you can go to the site in the space MY ACCOUNT / MY RETURN and complete the return form. Then it will print it and attach it to your package. The package must be returned at your expense to our warehouse. Upon receipt of the package, if the product conforms to the sale then you will be refunded.
If the product is faulty, we invite you to contact the customer service (store.rg@fft.fr) in order to obtain a free return voucher.
To obtain an exchange, we invite you to return the item and place a new order. Once we receive your product we will proceed its refund.
You have a delay of 14 days to return your product to the receipt of the item to your shipping address.
CUSTOMER SERVICE IN FRENCH AND ENGLISH
Customer service is open Monday to Friday from 9:30 to 17:30 (excluding holidays).
You can contact customer service:
- By phone at 01 47 43 51 11 from France or +33 147 435 111 from abroad
- Via email boutique.rg@fft.fr from France and from abroad via store.rg@fft.fr
- Through our online form on the 'Contact Us'
