7 QUESTIONS YOU MIGHT ASK YOURSELF AFTER ORDERING

 

1. WAS MY ORDER TAKEN INTO ACCOUNT?

To find out if your order has been taken into account, two ways: you can look in the space MY ACCOUNT / MY ORDERS to see if your order appears in a few moments and see the detail. You should also receive a confirmation email.

 

2. IN HOW LONG SHALL I RECEIVE MY COMMAND?

We ship packages in 48 to 72 worked hours and then it takes time for your parcel to be delivered to your address depending on the choice of your standard or express delivery method and the geographical area of destination.

For more information, go to the Delivery Options page.

 

3. CAN I CHANGE AN ELEMENT OF MY ORDER?

Once the order is validated, you can not change your items. If you change your mind, you can always arrange a return once the order is received.

If you have entered an incomplete address, write to the customer service so that it can make the correction in the computer system before the order leaves the warehouse. However, we can not change the destination of your package once your package has left the warehouse.

 

4. HOW TO FOLLOW MY PACKAGE?

Go to the MY ACCOUNT / MY ORDERS. The tracking number of your parcel will be informed as soon as the parcel is shipped from our warehouse and you can follow it to your home. You will also receive an email with this parcel number with a link to track your package directly on the carrier's website.

 

5. HOW CAN I CONTACT YOU?

From Monday to Friday from 9:30 to 17:30 the customer service is available by phone at +33 1 47 43 51 11. You can also contact our team by email via boutique.rg@fft.fr at any time of the day or by filling the form in line in the 'Contact us' section. We are mobilized to answer you as soon as possible.

 

6. HOW DO I YOU RETURN MY PARCEL?

Upon receipt of the package, if the item does not suit you, you can go to the site in the space MY ACCOUNT / MY RETURNS and complete the return form. Then print it and attach it to your package. The package must be returned at your expense to our warehouse. Upon receipt of the package, if the product confroms to the sale then you will be refunded.

Secure payments

PAYMENT TO INTERNATIONAL

All payments on the site are secure. You can order safely.

Several methods of delivery are available on our website: Mastercard, Visa, American Express, Maestro, Ready, Ideal, Mistercash and Paypal.

Your credit card will be charged in the day of validation order.

Secure payments
guaranteed
Free delivery

DELIVERY IN FRANCE, EUROPE AND INTERNATIONALLY

Standard shipping in France and abroad is free from 65 €/65£/65$ in your cart.

IMPORTANT: for shipments outside the European Union, the customer must pay the customs fees and local taxes to retrieve his package.

There are 2 types of standard and express delivery.

The prices of these delivery modes adjusts depending on your country of dispatch and the composition of your basket. You can simulate the price of your delivery using our module shipping charges on the cart page.

Free delivery
on all orders over £65
Easy return

Customer has to pay returns charges.

Upon receipt of the package, if the item does not suit you you can go to the site in the space MY ACCOUNT / MY RETURN and complete the return form. Then it will print it and attach it to your package. The package must be returned at your expense to our warehouse. Upon receipt of the package, if the product conforms to the sale then you will be refunded.

If the product is faulty, we invite you to contact the customer service (store.rg@fft.fr) in order to obtain a free return voucher.

To obtain an exchange, we invite you to return the item and place a new order. Once we receive your product we will proceed its refund.

You have a delay of 14 days to return your product to the receipt of the item to your shipping address.

Easy return
of your orders
Client service

CUSTOMER SERVICE IN FRENCH AND ENGLISH

Customer service is open Monday to Friday from 9:30 to 17:30 (excluding holidays).

You can contact customer service:

- By phone at 01 47 43 51 11 from France or +33 147 435 111 from abroad

- Via email boutique.rg@fft.fr from France and from abroad via store.rg@fft.fr

- Through our online form on the 'Contact Us'

Client service
+33 170 435 111 or by email