Store Homepage Options de livraison - US

DELIVERY AREAS

Browsing the English $ version of the Roland-Garros Official Store, the delivery area are:
Europe (outside European Union)
North America
Central America
South America
Asia
Oceania
Africa


If you wish to be delivered outside these areas please click on the list of other available areas (you will be redirected automatically to the corresponding Official Roland-Garros Official Store version)
France
Europe
Switzerland
United Kingdom

 

General Instructions

Free delivery for all orders over 65$.

Shipping costs vary depending on the geographical area of delivery.

You can estimate the cost of your delivery using the delivery fees simulator when placing an order.



PLEASE NOTE:

Delivery times announced are estimated. They are expressed in working days, excluding public holidays.

 

The delivery time starts from the moment the package leaves our warehouse.

 

Our warehouse is closed during bank holidays.

 

No delivery will be made during bank holidays.

 

Orders placed before 11:00AM will be shipped the same working day.

 

Orders placed after 11:00AM will be shipped the next working day.

 

Orders placed the Friday after 11:00AM will be shipped the next working day (Monday).

 

 

Delivery fees by geographical areas:

 

EUROPE (Outside European Union)* :

-        Standard delivery – IMX – D+5 : 8 USD

-        Express delivery – DHL – D+1 : 13 USD

*List of countries: Albania, Andorra, Channel Islands, Bosnia and Herzegovina, Crete, Gibraltar, Guernesey, Iceland, Jersey, Liechtenstein, Macedonia, Isle of Man, Moldavia, Montenegro, Norway, San Marino, Ukraine, Vatican City.

 

NORTH AMERICA:

-        Standard delivery – COLISSIMO INTERNATIONAL – D+5 : 11 USD

-        Express delivery – DHL – D+1 : 15 USD

*List of countries: Bermuda, Canada, Groeland, Northern Mariana Islands, Niue, Saint Pierre and Miquelon, Tahiti, United States.

 

CENTRAL AMERICA:

-        Standard delivery – COLISSIMO INTERNATIONAL – D+5 : 13 USD

-        Express delivery – DHL – D+1 : 18 USD

*List of countries: Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bonaire, Cayman Islands, Costa Rica, Cuba, Curaccedilao, Dominican Republic, Dominica, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Isla Monserrate, Nevis, Nicaragua, Panama, Saint Barthélemy, Sint Eustatius, Saint Kitts, Collectivity of Saint Martin, Saint Vincent, Saint Lucia, Trinidad and Tobago, Turks and Caicos Islands, British Virgin Islands.

 

SOUTH AMERICA:

-        Standard delivery – COLISSIMO INTERNATIONAL – D+5 : 13 USD

-        Express delivery – DHL – D+1 : 18 USD

*List of countries: Argentina, Bolivia, Brasil, Chile, Colombia, Cook Islands, Ecuador, Falkland Islands, Guyana, Paraguay, Peru, French Polynesia, Puerto Rico, Suriname, Uruguay, Venezuela.

 

ASIA:

-        Standard delivery – COLISSIMO INTERNATIONAL – D+5 : 11 USD

-        Express delivery – DHL – D+1 : 15 USD

*List of countries: Afghanistan, Armenia, Azerbaijan, Bangladesh, Bhutan, Burma (Myanmar), Brunei, Cambodia, China, North Korea, South Korea, Geogia, Guam, Hong Kong, India, Indonesia, Iran, Japan, Kazakhstan, Kyrgyzstan, Laos, Macau, Malaysia, Maldives, Marshall Islands, Mongolia, Nepal, Uzbekistan, Pakistan, Philippines, Saipan, Singapore, Sri Lanka, Tajikistan, Taiwan, Thailand, East Timor, Turkmenistan, Turkey, Vietnam.

 

OCEANIA:

-        Standard delivery – COLISSIMO INTERNATIONAL – D+5 : 13 USD

-        Express delivery – DHL – D+1 : 18 USD

*List of countries: Australia, Fiji, Kiribati, Federated States of Micronesia, Nauru, New Caledonia, New Zeland, Papuasia, New Guinea, Salomon Islands, Samoa, Tuvalu, Vanuatu, Wallis and Futuna.

 

AFRICA:

-        Standard delivery – COLISSIMO INTERNATIONAL – D+5 : 13 USD

-        Express delivery – DHL – D+1 : 18 USD

*List of countries: Azores, South Africa, Algeria, Angola, Saudi Arabia, Bahrain, Benin, Bostwana, Burkina, Burundi, Cameroon, Canary Islands, Cap-Vert, Central African Republic, Comoros, Congo, Ivory Coast, Djibouti, Egypt, United Arab Emirates, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Iraq, Israel, Jordan, Kenya, Kuwait, Lesotho, Lebanon, Liberia, Libya, Madagascar, Madeira, Malawi, Mali, Morocco, Mauritius, Mayotte, Mozambique, Namibia, Niger, Nigeria, Oman, Uganda, Qatar, Réunion, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Syria, Tanzania, Chad, Togo, Tonga, Tunisia, Yemen, Zambia, Zimbabwe.

 

ADDITIONAL INFORMATION:

-        Deliveries possible from Monday to Saturday for all carriers except for IMX.

Secure payments

PAYMENT TO INTERNATIONAL

All payments on the site are secure. You can order safely.

Several methods of delivery are available on our website: Mastercard, Visa, American Express, Maestro, Ready, Ideal, Mistercash and Paypal.

Your credit card will be charged in the day of validation order.

Secure payments
guaranteed
Free delivery

DELIVERY IN FRANCE, EUROPE AND INTERNATIONALLY

Standard shipping in France and abroad is free from 65 €/65£/65$ in your cart.

IMPORTANT: for shipments outside the European Union, the customer must pay the customs fees and local taxes to retrieve his package.

There are 2 types of standard and express delivery.

The prices of these delivery modes adjusts depending on your country of dispatch and the composition of your basket. You can simulate the price of your delivery using our module shipping charges on the cart page.

Free delivery
on all orders over $65
Easy return

Customer has to pay returns charges.

Upon receipt of the package, if the item does not suit you you can go to the site in the space MY ACCOUNT / MY RETURN and complete the return form. Then it will print it and attach it to your package. The package must be returned at your expense to our warehouse. Upon receipt of the package, if the product conforms to the sale then you will be refunded.

If the product is faulty, we invite you to contact the customer service (store.rg@fft.fr) in order to obtain a free return voucher.

To obtain an exchange, we invite you to return the item and place a new order. Once we receive your product we will proceed its refund.

You have a delay of 14 days to return your product to the receipt of the item to your shipping address.

Easy return
of your orders
Client service

CUSTOMER SERVICE IN FRENCH AND ENGLISH

Customer service is open Monday to Friday from 9:30 to 17:30 (excluding holidays).

You can contact customer service:

- By phone at 01 47 43 51 11 from France or +33 147 435 111 from abroad

- Via email boutique.rg@fft.fr from France and from abroad via store.rg@fft.fr

- Through our online form on the 'Contact Us'

Client service
+33 170 435 111 or by email