In the event that a product received is defective or non-compliant, you must inform customer service (email@example.com) so that it can send you a free return form allowing you to return the product to us.
You must send us the product(s) within 14 days by joining to your package :
- the return form specifying your order number,
- the delivery slip that was in the package we sent you.
The return package must be sent by post to the following address:
Returns Roland Garros Official Store
ZI of the Elm Pomponne
44 avenue Paul Langevin
91130 Ris Orangis
In the event that the product(s) received is/are defective and/or non-compliant, you can contact customer service by email (at the email address: firstname.lastname@example.org) so that it can send you a free return form allowing you to return the defective and/or non-compliant product(s).
Any product returned incomplete, damaged, worn or soiled, will not be taken back.
The refund will be made to the credit card used for the transaction. It is not possible to refund by transfer to another credit card.
The time it takes to transfer to your account may vary depending on the bank. Returns that have not been made by downloading a return voucher from the "Returns" section in your customer area (when you are logged in to the store), will be subject to a longer processing and refund.
The return procedure described above applies only to products purchased on the online store.
For purchases made in a physical store present on the Roland-Garros stadium, you must :
- Send a return request to the following email address: email@example.com, enclosing proof of payment (sales receipt, bank statement) with your request.
You have a period of 30 days from the date of purchase in the store to return the product to us, at the following address:
Customer Service Boutique
2 Gordon Bennett Avenue