HOW TO RETURN AN ORDER PLACED IN FRANCE?*
*This procedure includes metropolitan France, Corsica, the overseas departments, regions and collectivities, and New Caledonia. Return period You have
14 days from the date you receive your parcel to return the item(s) received.
Steps to follow - Declare your return: log in to your customer account, then click on "My returns".
- Prepare your parcel: print the return form, complete it with your order number, then include it in the parcel along with the original delivery note.
- Send your parcel by post to the following address:
L4 Logistics
Retours Roland-Garros Boutique Officielle
ZI de l’Orme Pomponne
44 avenue Paul Langevin
91130 Ris Orangis
France
Conditions for acceptance Items must be returned
in their original packaging and in perfect condition. Any item that is returned incomplete, damaged, worn or soiled will not be accepted.
Return costs - Return shipping costs are your responsibility.
- If the product is defective or not as described, please contact our customer service.
Refund - The refund will be issued no later than 14 days after you inform us of your return. It may be delayed until we receive the product or until you provide proof of shipment.
- The refund is made to the payment method used when placing the order.
- Returns made without a return form downloaded from your customer account are processed more slowly.
Exchanges
Exchanges are not possible for online orders. Please send the product back, then place a new order.
HOW TO RETURN AN INTERNATIONAL ORDER?*
*This procedure applies to all orders delivered outside metropolitan France, Corsica, the overseas departments, regions and collectivities, and New Caledonia.
You have
14 days from the date you receive your parcel to return the item(s) received.
Steps to follow - Declare your return on this portal.
- Find a container suited to the item(s) you are returning.
- Print the return note and the shipping label, then place the note inside the container and securely attach the label to the outside of the parcel.
- Drop off your parcel at a DHL Express point near you, or schedule a pickup by a DHL courier.
- Keep your proof of shipment until your refund has been confirmed.
Conditions for acceptance Items must be returned
in their original packaging and in perfect condition. Any item that is returned incomplete, damaged, worn or soiled will not be accepted.
Return costs - For international returns, we offer a pre-paid return label. The shipping costs of the pre-paid label are then automatically deducted from their refund.
- Customers may also choose to return their item using a courier of their choice. In this case, return shipping costs and the handling of customs formalities are the customer's responsibility. If the parcel is held at customs due to missing or incorrect information, FFT will not be responsible for handling customs clearance or covering any associated additional costs.
- If the product is defective or not as described, please contact our customer service.
Refund- The refund will be issued no later than 14 days after you inform us of your return. It may be delayed until we receive the product or until you provide proof of shipment.
- The refund is made to the payment method used when placing the order.
- Returns made without a return form downloaded from your customer account are processed more slowly.
ExchangesExchanges are not possible for online orders. Please send the product back, then place a new order.
HOW TO RETURN AN IN-STORE PURCHASE?
This procedure only applies to purchases made in a physical shop at the Roland-Garros stadium. Purchases made on the online shop follow the online return procedure described above.
Time limit
You have 30 days from the date of purchase to send the product back to us for an exchange.
Steps to follow
- Send your return request by email to sav.boutique@fft.fr.
- Attach proof of payment (receipt or bank statement).
- Send the product back to the following address:
La Griffe - Service Client Boutique
8 boulevard d'Auteuil
75016 Paris
