Store Homepage Paiement sécurisé - EN

SECURE PAYMENT


Accepted means of payment for all destinations :
Visa
Mastercard
American Express
Maestro

Means of payment accepted for some destinations :
Bancontact Mistercash for Belgium
Sofortüberweisung for Germany
Ideal for the Netherlands

 

Checks, cash payments and payments by bank transfer are not accepted on our site to pay for your order. We do not practise any payment facility (cash on delivery, payment in 3 installments without charge...).
It is not possible to place an order by phone with customer service. All orders must be placed through the site of the Official Roland Garros Store.

 

If your payment is not accepted, your credit card will not be debited and your order will not be shipped. If your payment has been accepted, your order has been completed and you will receive an order confirmation email with your transaction number.

 

Payment security :

To secure payments to the official Roland-Garros boutique, we have chosen Hipay as our payment partner.

 

The url of the official Roland-Garros boutique starts with https://, so your connection is secure on the site. The SSL encryption technology guarantees the security of the information you provide during the banking transaction. All your information remains confidential. Your payment card details are not recorded on our site. At no time, the banking data do not transit through the computer system of the Roland-Garros boutique.

 

Finally, to confirm your payment, 3D Secure technology is used randomly to avoid fraud on your credit card. Thus, you receive a code by SMS at the time of payment to confirm it. We invite you to keep your phone close to you when you finalize your order in order to enter the code sent by your bank on your cell phone. If you do not fill in the 3D Secure code sent by your bank, your payment will not be taken into account and we will not be able to ship your order.

Secure payments

PAYMENT TO INTERNATIONAL

All payments on the site are secure. You can order safely.

Several methods of delivery are available on our website: Mastercard, Visa, American Express, Maestro, Ready, Ideal, Mistercash and Paypal.

Your credit card will be charged in the day of validation order.

Secure payments
guaranteed
Free delivery

DELIVERY IN FRANCE, EUROPE AND INTERNATIONALLY

Standard shipping in France and abroad is free from 80 €/80£/80$ in your cart.

IMPORTANT: for shipments outside the European Union, the customer must pay the customs fees and local taxes to retrieve his package.

There are 2 types of standard and express delivery.

The prices of these delivery modes adjusts depending on your country of dispatch and the composition of your basket. You can simulate the price of your delivery using our module shipping charges on the cart page.

What do you want to do ?
New mail
Free delivery
on all orders over $80
Easy return

Customer has to pay returns charges.

Upon receipt of the package, if the item does not suit you you can go to the site in the space MY ACCOUNT / MY RETURN and complete the return form. Then it will print it and attach it to your package. The package must be returned at your expense to our warehouse. Upon receipt of the package, if the product conforms to the sale then you will be refunded.

If the product is faulty, we invite you to contact the customer service (store.rg@fft.fr) in order to obtain a free return voucher.

To obtain an exchange, we invite you to return the item and place a new order. Once we receive your product we will proceed its refund.

You have a delay of 14 days to return your product to the receipt of the item to your shipping address.

Easy return
of your orders
Client service

CUSTOMER SERVICE IN FRENCH AND ENGLISH

Customer service is open Monday to Friday from 9:30 to 17:30 (excluding holidays).

You can contact customer service:

- By phone at 01 47 43 51 11 from France or +33 147 435 111 from abroad

- Via email boutique.rg@fft.fr from France and from abroad via store.rg@fft.fr

- Through our online form on the 'Contact Us'

Client service
+33 170 435 111 or by email