Store Homepage Paiement sécurisé - EN


Accepted forms of payment to all destinations: Visa MasterCard American Express Maestro

Accepted forms of payment for certain destinations: Mistercash Bancontact for Belgium Sofortüberweisung for Germany Ideal for Netherlands

Cheques, cash payments and bank transfer payments are not accepted on our site to pay for your order. We do not practice any payment facility (sending against reimbursement, payment in 3 times for free ...) It is not possible to place an order by calling customer service. All control passages must go through the website of the French Open Official shop.

If your payment is not accepted then you will not be charged on your credit card and your order will not be shipped. If your payment was accepted, then your command was successful and you will receive an email order confirmation which appears in your transaction number.

Secure payment:

To secure the payments the official store French Open selected as Hipay payment partner.

Access to the site is secure because the URL of the official store French Open begins with https: //, it means that all your connection is secure on site. SSL encryption technology ensures the security of information you provide during the banking transaction. All information thus remain confidential. The data of your credit card are not registered on our site. At no time, bank data transiting through the computer system of the French Open shop.

Finally to confirm your payment, 3D Secure technology is randomly used to prevent fraud on your credit card. Thus, you receive a code by SMS when payment for confirmation. We invite you to keep your phone with you when finalizing your order to be responsive to input the code received by your bank on your mobile phone. If you do not complete the 3D secure code sent by your bank, your payment may be taken into account and we will not be able to ship your order.

Secure payments


All payments on the site are secure. You can order safely.

Several methods of delivery are available on our website: Mastercard, Visa, American Express, Maestro, Ready, Ideal, Mistercash and Paypal.

Your credit card will be charged in the day of validation order.

Secure payments
Free delivery


Standard shipping in France and abroad is free from 65 €/65£/65$ in your cart.

IMPORTANT: for shipments outside the European Union, the customer must pay the customs fees and local taxes to retrieve his package.

There are 2 types of standard and express delivery.

The prices of these delivery modes adjusts depending on your country of dispatch and the composition of your basket. You can simulate the price of your delivery using our module shipping charges on the cart page.

Free delivery
on all orders over $65
Easy return

Customer has to pay returns charges.

Upon receipt of the package, if the item does not suit you you can go to the site in the space MY ACCOUNT / MY RETURN and complete the return form. Then it will print it and attach it to your package. The package must be returned at your expense to our warehouse. Upon receipt of the package, if the product conforms to the sale then you will be refunded.

If the product is faulty, we invite you to contact the customer service ( in order to obtain a free return voucher.

To obtain an exchange, we invite you to return the item and place a new order. Once we receive your product we will proceed its refund.

You have a delay of 14 days to return your product to the receipt of the item to your shipping address.

Easy return
of your orders
Client service


Customer service is open Monday to Friday from 9:30 to 17:30 (excluding holidays).

You can contact customer service:

- By phone at 01 47 43 51 11 from France or +33 147 435 111 from abroad

- Via email from France and from abroad via

- Through our online form on the 'Contact Us'

Client service
+33 170 435 111 or by email