GENERAL TERMS AND CONDITIONS OF SALE

Version updated on 22h October 2026

ARTICLE 1 - DEFINITIONS

In these General Terms of Sale, the terms hereinafter will have the definition attached to them, unless the context requires otherwise. The singular/plural form of each of the terms shall include the plural/singular forms where the context so requires or so permits.


1.1. Purchaser

Refers to any individual, acting for purposes that are not part of their commercial, industrial, artisan, self-employed or agricultural activity, who orders one or more Products via the Website. This person must be at least 18 years old and have full legal capacity, or if this person is a minor, they must have parental authorisation in order to place an Order.


1.2. Roland-Garros Stores

Refers to the stores within the Roland-Garros Stadium (located at 2 avenue Gordon Bennet 7016 Paris).

1.3. GTS

Refers to these general terms of sale.


1.4. Order

Refers to the Purchaser’s purchase order regarding one or more Product(s) and/or E-Gift Card(s) and communicated via the Website.


1.5. FFT

Refers to the Fédération Française de Tennis (French Tennis Federation), an association governed by the law of 1st July 1901, recognised as a public interest association by a Decree dated 13th July 1923, whose registered office is located at Stade Roland-Garros- 2 avenue Gordon Bennett-75016 Paris, and whose VAT number is FR63 775 671 381.


1.6. Product

Refers to an item offered for sale on the Website as defined hereinafter.


1.7. Website

Refers to the FFT’s commercial website on which it sells Products, which can be accessed at the following addresses:

French versions: https://boutique.rolandgarros.com 

English versions: https://store.rolandgarros.com 

1.8. Global-e

Global-e France, a simplified joint-stock company (SAS) registered with the Paris Trade and Companies Register under number 818 358 459, with its registered office located at 320 Rue Saint-Honoré, 75001 Paris, France.

Global-e acts as the seller of the Products for all International Orders, as defined in Article 1.9, and its terms and conditions of sale are presented to and accepted by the Purchaser at the time of payment.

Refers to any Order with a delivery address located anywhere in the world, excluding mainland France, Corsica, Monaco, the French overseas departments, regions and collectivities, and New Caledonia. International Orders are entirely prepared, sold and delivered by Global-e, which acts as the seller, and are governed by separate terms and conditions of sale.

ARTICLE 2 - APPLICATION AND ENFORCEABILITY OF THE GENERAL TERMS OF SALE


2.1. These GTS automatically apply automatically to the sale of Product(s) between the FFT and a Purchaser following an Order, provided that the delivery address specified for the Products is located in mainland France, Corsica, Monaco, the French overseas departments, regions and collectivities, or New Caledonia. International Orders are entirely processed by Global-e and are governed by separate terms and conditions of sale.

2.2. No particular conditions shall take precedence over the GTS. Any contrary condition, notably a condition of purchase, is not enforceable on the FFT.


2.3. Any Order of Product(s) implies the awareness and the full acceptance of the GTS by the Purchaser, without reserve. To confirm this acceptance, the Purchaser must tick the box provided for this purpose before definitively validating their Order on the Website. Failing this, their Order will not be taken into account.


2.4. The GTS may be amended, the applicable conditions are those in force on the Website on the date that the Order is placed.



ARTICLE 3 - THE PRODUCTS


3.1. Characteristics / Availability of Products


3.1.1. The FFT implements all the means at its disposal to ensure that an accurate description of the Products is provided on the Website.

However, the Purchaser acknowledges and accepts that there may be minimal differences between the characteristics of the Products provided on the Website (photographs, Product descriptions, compositions, colours, etc.) and those of the Products actually delivered.


3.1.2. All the Products sold by the FFT on the Website comply with the French legislation in force and the applicable standards in France.


3.1.3. The FFT reserves the right to amend and/or withdraw any information provided on the Website regarding any Product(s).


3.1.4. The FFT reserves the right to withdraw any Product(s) from sale on the Website.


3.1.5. The Products are offered within the limit of the availabilities displayed on the Website. In the event that a Product is unavailable after the definitive validation of the Order by the Purchaser, the FFT shall inform the Purchaser by email of the automatic cancellation of the Order of the unavailable Product. If the Purchaser’s Order is debited before the unavailability of the Product is discovered, the Purchaser shall be reimbursed the price of the Product to the debited bank account within 8 (eight) working days.


3.2. Price of Products


3.2.1. On the presentation pages of the Website, the prices of Products are indicated excluding delivery fees.


3.2.2. The amount of delivery fees is indicated to the Purchaser upon the definitive validation of their Order on the Website. As part of promotional operations, the FFT may reduce or waive delivery fees.


3.2.3. The FFT reserves the right to amend the prices of the Products presented on the Website at any time.


3.2.4. The price invoiced by the FFT to the Purchaser is the price indicated upon the validation of the shopping cart and in the Order confirmation email sent to the Purchaser.


3.2.5. The price of the Products includes French VAT applicable on the date of the Order. Any change in the applicable VAT rate may be reflected in the price of the Products from the effective date of the new applicable rate.

3.3. Special discounts and exclusion of certain Products


3.3.1. Discounts on the prices of Products may be granted to certain Purchasers.


3.3.2. The discounts granted to FFT licensees do not include current discount and the following Products:
• Fred brand products (jewelry),

• Devialet brand products (speaker),

• Hespéride brand products (excluding Grey furniture and sun shades),
• Isdin brand products (cosmetic products),
• La Monnaie de Paris brand products,

• Oneart brand products (posters),

• Renault Retail Group brand products,

• Take Two Interactive brand products (video games),

• The following Products: photos, petanque sets, books, upcycled laptop sleeves, the 4-stamp booklet, and honey.


3.3.3. The discounts granted to league or club presidents, employees or members of the Executive Committee, the CST or the MCF do not include current discount and the following Products:

• Fred brand products (jewelry),

• Devialet brand products (speaker),
• Hespéride brand products (excluding Grey furniture and sun shades),
• Isdin brand products (cosmetic products),
• La Monnaie de Paris brand products,
• Oneart brand products (posters),
• Renault Retail Group brand products,
• Take Two Interactive brand products (video games),
• The following Products: photos, petanque sets, books, upcycled laptop sleeves, the 4-stamp booklet, and honey.

3.4. Transfer of ownership

The Products shall remain the FFT’s property until the full payment of the Order price by the Purchaser, which the Purchaser acknowledges and accepts.

ARTICLE 4 - ORDER


4.1. Creation of a client account / login to the client account


4.1.1 Prior to their Order on the Website, the Puchaser may, if they wish, create a customer account via the “Create an Account” section of the Website. The Purchaser may also place an Order as a “guest” without creating an account. If the Purchaser chooses to create an account, the Purchaser must fully fill out the form provided with the requested data and must provide a valid email address.


4.1.2. The Purchaser undertakes to provide the FFT with complete and exact information.


4.1.3. The Purchaser is required to update their personal information.


4.1.4. The FFT may deactivate a Purchaser’s client account at any time, at their discretion, notably (but not exclusively) in the event of the suspicion of the theft of a third-party’s identity, non-compliance with the GTS, or a payment default of a previous Order.

In addition, a Purchaser may request that the FFT deactivate their client account.


4.1.5. It is the responsibility of the Purchaser to ensure the security of the username and password chosen for the creation of their client account. Any login to this account using the Purchaser’s username and password is presumed to have been performed by the Purchaser.


4.2. Placing of the Order


4.2.1. All the steps required to place the Order are specified on the Website.


4.2.2. The Purchaser must follow the steps and click on “Pay now” to definitively finalise their Order.


4.2.3. In order to place an Order, the Purchaser must provide a valid delivery address and telephone number. The FFT cannot be held liable for the impossibility of delivering the Product(s) in the event that the Purchaser has incorrectly provided their delivery address or any other information.


4.3. Confirmation of the Order


4.3.1. The FFT will send the Purchaser an email confirming that their Order has been placed, subject to the Purchaser having provided a valid email address in their client account.


4.3.2. In the event that the confirmation email is not received, the Purchaser is invited to contact the FFT in accordance with the terms set forth in article 12 of the GTS.


4.4. Tracking of the Order


4.4.1. The Purchaser can consult the status of their Order on their client account on the Website.


4.4.2. The tracking number of their package is indicated in the Purchaser’s client account on the Website.


4.4.3. The FFT will also send the Purchaser an email confirming the despatch of their Order with the tracking number of their package.


4.5. Proof of Orders

It is expressly agreed that emails between the Parties, as well as the automatic registration systems used on the Website, shall provide valid proof of orders, notably regarding the nature and the date of the Order.



ARTICLE 5 - PAYMENT


5.1. Payment methods


5.1.1. Payment is made online either by bank card (Visa, Mastercard, American Express, Maestro, Bancontact Mistercash), via PayPal or by Apple Pay, to the exclusion of any other payment methods.

5.1.2. The FFT reserves the right to amend the authorised payment methods referred to in article 5.1.1.


5.1.3. Excluding Orders paid in instalments, the Order is debited from the Purchaser’s account on the day that the Order is placed.


5.1.4. The FFT shall not be bound to proceed with the delivery of the Products ordered by the Purchaser, if the Purchaser has not paid it the full price within the conditions indicated hereinabove. The payments made by the Purchaser shall only be considered to be definitive after the definitive reception of the sums due by the FFT.


5.2. Security and confidentiality of data transmitted online


5.2.1. The FFT implements all means at its disposal, within the extent of technical know-how, to ensure the security and the confidentiality of the data transmitted online. In this aim, the Website uses an SSL (Secure Socket Layer) secure payment mode.


5.2.2. In any event, this involves an obligation of means.


5.2.3. The online payment service operator is the company BNP Paribas, SA, registered in the Paris TCR under the number 662 042 449, whose registered office is located at 16 boulevard des Italiens - 75009 Paris.


5.3. Invoice


For an Order of Product(s), the Purchaser will have access to their invoice in their client account on the Website after their Order has been despatched. This invoice shall be considered as accepted by them after a period of 10 (ten) days as from the date that it is placed online.


ARTICLE 6 - DELIVERY OF PRODUCTS 

6.1. The Products shall be delivered to the delivery address indicated by the Purchaser when placing their Order.


6.2. Different delivery methods are proposed to Purchasers.


6.3. The choice of a delivery method by the Purchaser shall entail their full acceptance of the general terms of sale of the chosen carrier.

6.4. It is specified that products from the Devialet, Hespéride and Fred brands can only be delivered to mainland France, which the Purchaser acknowledges and accepts


ARTICLE 7 - PRODUCT DELIVERY PERIODS AND FEES


7.1. When Ordering Products, the Purchaser will have the choice between several delivery methods.


7.2. The Orders registered on the Website on Friday afternoons, Saturdays or Sundays are processed the following Monday. The Orders registered on the Website on a bank holiday other than Fridays, Saturdays and Sundays are also processed on the following working day.


7.3. The Products will be delivered within a maximum period of fourteen (14) calendar days as from the registration of the Order, subject to the full payment of the price. Failing this, the Purchaser may request the cancellation of the sale, under the conditions provided for by the Consumer Code:


Article L. 216-1 of the Consumer Code:
“The professional delivers the goods or provides the service on the date or within the period indicated to the consumer, in accordance with paragraph 3 of article L. 111-1, unless the Parties agree otherwise.

For the application of this section, the delivery of items refers to the transfer of the physical possession or the control of the items to the consumer. In the event that the goods contain digital elements, the delivery also includes the supply of these elements within the meaning of article L. 224-25-4.

In the absence of an indication or an agreement regarding the delivery or the supply date, the professional shall deliver the item or provide the service without unjustified delay, and within thirty days after the conclusion of the contract at the latest.

This chapter also applies to the provision of digital content on a physical medium used exclusively for its transport.”


Article L. 216-6 of the Consumer Code:
“I. - In the event of a failure by the professional to comply with its obligation to deliver the item or provide the service under the conditions provided for in article L. 216-1, the consumer may:

1° Notify the professional of the suspension of the payment of all or part of the price until the professional fulfils its obligations, under the conditions of article 1219 and 1220 of the Civil Code,

2° Terminate the contract if, after having provided the professional with formal notice to carry out the delivery or provide the service within a reasonable additional period, the latter has not fulfilled their obligations within this period.

The contract is considered to have been terminated upon the reception of the letter or written notice by the professional informing it of this decision unless the professional has fulfilled its obligations in the meantime.

II. - The consumer may however immediately terminate the contract:

1° When the professional refuses to deliver the item or provide the service or when it makes it known that it will not deliver the item or will not provide the service,

2° When the professional does not fulfil its obligation to deliver the item or provide the service on the date or before the expiry of the period provided for in article L. 216-1 and this date or this period constitutes an essential condition of the contract for the consumer. This essential condition results from the circumstances surrounding the conclusion of the contract or an express request by the consumer before the conclusion of the contract.

The provisions of this article are without prejudice to the allocation of damages.”


Article L. 216-7 of the Consumer Code:
“When the contract is terminated under the conditions provided for in article L. 216-6, the professional shall reimburse the consumer for all of the sums paid, within fourteen days following the date on which the contract was terminated, at the latest.”

7.4. Cumbersome products, such as Hesperide furnitures, generate higher transportation fees (20€ to 70€ TTC) and are only delivered in mainland France.

 
7.5. Order of multiple Products

In the event of the temporary unavailability of one or more Products that are part of an Order of multiple Products, the available Products will be sent to the Purchaser.

The unavailable Products will be reimbursed to the Purchaser in their entirety via the payment method used to pay for the Order.

The unavailable Products will not be re-despatched; it shall be up to the Purchaser to log in to the Website to verify their availability and place another Order.


7.6. Transfer of risks

Any risk of loss or damage to the Products is transferred to the Purchaser when the latter, or a third party appointed by them, and other than the carrier proposed by the professional, takes physical possession of said Products.

When the Purchaser entrusts the delivery of the Product to a carrier other than those proposed by the FFT, the risk of loss or damage to the Product is transferred to the Purchaser when the Product is handed over to the carrier.


It is up to the Purchaser or, if different, the recipient of the package, upon the reception of the Product, to immediately check the compliance and the integrity of the despatched Products. Generally speaking, the reserves or observations made on the delivery slip must be comprehensive and precise. They must notably precisely define the damage and include the Order Number.



ARTICLE 8 - RIGHT OF WITHDRAWAL


8.1. The Purchaser benefits from a period of fourteen (14) days as from the reception of the Product ordered to exercise their right of withdrawal, without justification or having to pay any penalties.


8.2. To exercise their right of withdrawal, the Purchaser declares their return:

The Purchaser may also notify the FFT of their decision to withdraw by any other means of their choice, by stating their decision unambiguously and mentioning the Order concerned, or by sending the completed standard withdrawal form provided in the Appendix to the FFT customer service:

Fédération Française de Tennis
Griffe – Service Client
Stade Roland-Garros
2 avenue Gordon Bennett
75016 Paris
FRANCE


8.3.Once the withdrawal form or declaration has been sent to the FFT, the Purchaser(s) must return the Product(s) at their own expense, within fourteen (14) days following the communication of their decision to withdraw to the FFT at the latest. 

Orders delivered in France. The Purchaser must print out the completed withdrawal form and insert it in the package to be returned to the following address:

L4 Logistics
Boutique Officielle Roland-Garros
ZI de l’Orme Pomponne
44 avenue Paule Langevin
91130 Ris Orangis
FRANCE

Orders delivered internationally. The Purchaser declares their return on the returns portal, then chooses one of the following two options:

a) DHL pre-paid return label. The Purchaser prints the return note and the shipping label generated by the returns portal, places the note in the parcel and securely attaches the label to the outside. The shipping costs provided for in Article 8.9 are then deducted from their refund.

b) Courier of the Purchaser’s choice. The Purchaser may also return the Product using a courier of their choice, at their own expense, by printing the return note generated by the portal and inserting it in the parcel. The Purchaser is responsible for ensuring that the customs paperwork is completed correctly, in accordance with Article 8.9.

8.4. The Product must be returned in its entirety, in a perfect condition, in its original packaging, with all its accessories and documents and as originally packed.


8.5. The FFT recommends that the Purchaser retain proof of the despatch of the package, as the package shall remain the Purchaser’s responsibility until it is received by the company L4 Logistics.


8.6. The Purchaser shall be reimbursed for all the amounts paid for the purchase of the Product, excluding delivery fees.


8.7. This reimbursement will take place within fourteen (14) days following the date on which the FFT was informed on the Purchaser’s decision to withdraw at the latest.

The FFT may defer the reimbursement until the recuperation of the Product or until the Purchaser has provided proof of the despatch of the Product, with the chosen date being the first of these two events.


8.8. The FFT performs this reimbursement via the same payment method used by the Purchaser for the initial transaction, except in the event of the Purchaser’s express agreement to the FFT using a different payment method.


8.9. The return fees incurred during a withdrawal are at the Purchaser’s charge.

For international returns, the Purchaser may opt for a pre-paid return label. The shipping costs of the pre-paid label are then automatically deducted from their refund.

Where the Buyer chooses to return the Product using a courier of their choice, they are responsible for ensuring that the customs paperwork is completed correctly. If the parcel is held at customs due to missing information, the FFT is not responsible for handling customs clearance or for any associated costs.

8.10. The right of withdrawal cannot be exercised for the contracts listed in article L. 221-28 of the Consumer Code, and notably for contracts:

“(…)

3° For the provision of items produced according to the consumer’s specifications or that have been considerably personalised,

4° For the provision of items that may rapidly deteriorate or expire,

5° For the provision of items that have been unsealed by the consumer after delivery and that cannot be returned for hygiene or health protection reasons, (...)

9° For the provision of audio or video recordings or IT software when they have been unsealed by the consumer after delivery, (…)”



ARTICLE 9 - PRODUCT COMPLIANCE/GUARANTEES


9.1. The Products are guaranteed against any compliance defects and hidden defects under the conditions provided for in articles 217-3 and the following of the Consumer Code, and to articles 1641 and the following of the Civil Code.

In the event that the delivered Product is defective or non-compliant, the Purchaser must inform the FFT thereof and return the Product in question to the address featured in article 8.3, by providing their contact details and the Order reference in the return package.

The Purchaser will be reimbursed for the delivery fees (excluding any additional fees incurred if the Purchaser chooses a delivery method other than the cheapest standard delivery method proposed by the FFT).


9.2. Certain Products may benefit from a commercial guarantee, independently from the legal guarantee referred to in article 9.1. As the case may be, the scope and the term of this guarantee are specified on the Website.





ARTICLE 10 - LIABILITY/FORCE MAJEURE


10.1. Given the characteristics and limits of the Internet network, the FFT refuses any liability in relation to the consequences of the connection to this network via the Website.

The FFT cannot therefore be held liable for any damage caused to your IT equipment and to the data stored therein, nor for any consequences that may have an impact on your personal, professional, or commercial activity.

Similarly, the FFT cannot be held liable for the display of an incorrect price if this is caused by an IT bug or an intrusion in their IT systems. In such a case, and notably if the Website displays an identical price for each Product or obviously incorrect prices, the FFT reserves the right to cancel any Order.

Moreover, the FFT’s liability cannot be incurred in the event of the unavailability of the Website, at any time, regardless of the cause or duration of said unavailability. Access to the Website may be temporarily or definitively suspended without notice.


10.2. The FFT’s liability cannot be incurred for damage resulting from a fault of the Purchaser when using the Products.

The FFT’s liability cannot be incurred if the non-performance or the improper performance of its obligations is due to a fortuitous event or an event of force majeure, as defined by French case law. The following are notably but not exclusively considered as such: war, a terrorist attack or threat, an explosion, a storm and strikes of any nature.



ARTICLE 11 - INFORMATION/COMPLAINTS

For any information, complaints or questions, the Purchaser must contact the FFT client service by filling out the online form on the Website in the “Contact us” section or by telephone at +33 (0)147 435 111 from Monday to Friday from 9.30am to 5.30pm or by email boutique.rg@fft.fr (French) or store.rg@fft.fr (English).



ARTICLE 12 - INTELLECTUAL PROPERTY

All the elements of the Website (notably, but not exclusively, Products, animated or still images, photographs, illustrations, texts, sounds, videos, databases, technical elements of the Website, verbal, figurative or semi-figurative trademarks, names, abbreviations, logos, designs, models) are protected by the provisions of the Intellectual Property Code and belong to the FFT or, as the case may be, the FFT’s official partners or licensees and/or the tournaments it organizes.

Consequently, any direct or indirect, total, or partial reproduction of any element of the Website, for any reason whatsoever, on any medium whatsoever, without the FFT’s prior written agreement is forbidden.

Any creation of a hyperlink to any page(s) of the Website is subject to the FFT’s prior written agreement.



ARTICLE 13 - VALIDITY OF THE GTS

If any one of the provisions of the GTS is declared to be fully or partially invalid, the other provisions and the other rights and obligations created by these GTS shall remain unchanged and applicable.




ARTICLE 14 - NON-WAIVER

In the event that the FFT does not enforce the performance of one of any of the provisions of these GTS, this cannot be interpreted as a waiver of the right to invoke said total or partial non-performance at a later date.



ARTICLE 15 - ACCESSIBILITY OF THE GTS

The up-to-date version of the FFT’s GTS is permanently accessible online by the Purchaser. They can simply click on this link: https://store.rolandgarros.com/general-terms-and-conditions.html.



ARTICLE 16 – APPLICABLE LAW/ ASSIGNMENT OF JURISDICTION/ MEDIATION

The GTS are subject to French law. Any dispute pertaining to their enforceability, their validity, their interpretation and/or their performance, and more generally, any dispute pertaining to the sale of Products shall be submitted to the competent courts.

In accordance with the provisions of the Consumer Code regarding the amicable settlement of disputes, the FFT adheres to the FEVAD (E-commerce and remote sales Federation) e-commerce Mediation Service, the contact details of which are as follows: 60 rue de la Boétie – 75008 Paris – http://www.mediateurfevad.fr. After the prior written procedure performed by consumers with regard to the FFT, any consumer disputes that have not been settled can be referred to the Mediation Service.

To find out how to refer a dispute to the Mediator: http://www.mediateurfevad.fr/index.php/espace-consommateur/

On a European level, the European Commission has set up an online dispute resolution platform. This platform can be accessed at the following link: https://webgate.ec.europa.eu/odr/



APPENDIX - WITHDRAWAL FORM

(Please fill out and send this form only if you wish to withdraw from the order you placed on the Website)



For the attention of the Fédération Française de Tennis – Griffe – Service Client – Stade Roland-Garros – 2 avenue Gordon Bennett – 75016 Paris



I hereby inform you of my withdrawal from the contract regarding the sale of the product hereinafter:

Ordered on: …………………………………………………………………………………………………………………………………..

Received on: ……………………………………………………………………………………………………………………………………………….

Order Number: ………………………………………………………………………………………………………………….

Purchaser’s name: …………………………………………………………………………………………………………………………….

Purchaser’s address: ………………………………………………………………………………………………………………………..

Purchaser’s signature (only in the event of a notification of this form on paper):

…………………………………………………………………………………………………………………………………………………………….



Date: …………………………………………………………………………………………………………………………………………………